An AI assistant on your website that quotes, tracks and books — trained on your lanes, tariffs and SOPs*, with human follow-up when it matters.
*SOPs — standard operating procedures: the “how we work” documents your team already follows.
What it handles
Six things freight forwarders, 3PLs and carriers stop answering by hand.
Quote requests arrive half-empty and eat your afternoon.
Can you quote a skid from Toronto to Calgary?
On it — what are the dimensions, weight and commodity? I'll get this to dispatch as a qualified request.
Source: your rate sheet & lanes
Dispatch receives a complete, qualified request — not a half-empty email.
Every answer grounded in YOUR tariffs, lanes and SOPs (standard operating procedures) — customizable per client.
Ask it something real — what AssistPro is, a customs question, how we'd train it on your documents. It answers from our own material, the same way it would answer from yours.
Try it right now
Open the chator start with one of these:
Real assistant — the same engine we deploy for clients.
Or tap the bubble at the bottom right
A fictional Ontario carrier running the real thing, end to end. Poke around like a customer, then sign in like an operator.
Public carrier site — with Silvana, the AI assistant — quoting lanes and tracking shipments 24/7.
Internal portal — dashboards, EDI (IntegraPro), CRM and a live inbox — the whole back office.
Realistic operation data — shipments, lanes, customers and documents that behave like a real carrier's.
Tariffs, lanes, SOPs (your standard operating procedures), service policies — the assistant learns your operation and answers the way your team would, citing its source.
No replatforming, no migration. One line of HTML on your existing website and the assistant is live, styled to your brand.
Every conversation and captured lead is visible in your panel. You get an email the moment a conversation needs a human.
Built to hand off, not guess — when it can't answer, it captures name and email — a person follows up within 1 business day.
Your team stays in charge — an operator can pause the AI mid-conversation and take over manually, then hand back.
Everything is configurable — behaviour, knowledge base, notifications, hours, message limits — from your admin panel.
Working AI assistants in production — freight is where we started.
The assistant you see on this site is one product of a bigger practice: we design and ship working software — assistants, dashboards, portals and internal agents.
Your data — from your systems via API, or even from your Excel — turned into live, modern executive dashboards inside a client portal your team logs into.
✓ In production for a multinational logistics operator: multi-year financial analytics that reconcile to the cent.
A modern public site optimized for how people search today — classic SEO for Google AND AEO, so AI assistants like ChatGPT and Claude find and cite you. Behind it, an internal portal with your assistant, a lightweight CRM and first-party analytics coupled in.
✓ This very website is built exactly this way — by us.
One curated knowledge base — your SOPs, manuals, training material — and your whole team gets the same, consistent answers. Onboarding, training and operational Q&A that stays consistent.
✓ Same grounding as the assistant on this page: designed to answer only from your material and cite its sources.
Also on the platform
Trained on your tariffs, lanes and SOPs. Answering quotes, tracking and customs questions 24/7 — with a human following up when it matters.
Logistics is where we started — not where we stop. Any operation with repetitive questions or scattered data: book a call.
Tell us your lanes and what your customers keep asking, and we'll set up an AI assistant trained on your business — you'll see it answering real questions within one business day.
YourFirstAI Inc. · Kitchener-Waterloo, Ontario
